NeoPhotonics Corporation Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

15

NeoPhotonics Corporation is an American public corporation based in San Jose, California. It was founded in 1996. The company develops, manufactures and sells optoelectronic products that transmit, receive and switch high speed digital optical signals for communications networks, These products include transceivers, tunable lasers, high bandwidth receivers, optical semiconductors, photonic integrated circuits, and 100 gigabit per second and above modules." These are each "cost-effective components that handle massive amounts of data at very high speeds".

NeoPhotonics products primarily implement coherent technology and include those designed for 100G and beyond data rates, such as at 200G, 400G and 600G, for telecom and datacenter or content provider networks and applications. The company's high speed 100G and beyond coherent products are based on Advanced Hybrid Photonic Integration technology.

Applications in coherent transmission use not only amplitude but also phase and polarization to increase data rates tenfold or more over conventional “on-off” transmission protocols. Coherent transmission is also necessary for next-generation flexible and efficient switching of signals individual wavelength without conflict or contention between wavelengths in an optical network, such as Software Defined Networks. Coherent transmission has become the technology of choice for the most advanced high speed telecommunications networks today.

Quick facts about NeoPhotonics Corporation

Headquarters

2911 Zanker Road, San Jose, California, United States

Key people

Timothy S. Jenks (Chairman, CEO & President)

Traded as

NYSE: NPTN

Founded

1996

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is NeoPhotonics Corporation's estimated NPS of 15 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Semiconductors is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If NeoPhotonics Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of NeoPhotonics Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
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We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Sainsburys Consumer Brands / Grocery 16
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We have estimated the Net Promoter Score of NeoPhotonics Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.