Neenah Paper, Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

3

Neenah is a city in the north central United States in Winnebago County, Wisconsin. It is situated on the banks of Lake Winnebago, Little Lake Butte des Morts, and the Fox River, approximately forty miles southwest of Green Bay.

Neenah is bordered by the Town of Neenah, and the city is the southwestern-most of the Fox Cities of northeast Wisconsin, and is the smaller of the two principal cities of the Oshkosh-Neenah Metropolitan Statistical Area, which is included in the Appleton-Oshkosh-Neenah Combined Statistical Area.

Neenah's population was 25,501 at the 2010 census and is sometimes referred to as a twin city with Menasha, with which it shares Doty Island.

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Neenah Paper, Inc.'s estimated NPS of 3 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Paper is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Neenah Paper, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Neenah Paper, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Neenah Paper, Inc.

Company Industry Score
U.S. Bank Financial Services / Banking 3
Morrisons Consumer Brands / Grocery 2
Mediacom Consumer Brands / Entertainment 2
ESPN Consumer Brands / Entertainment 2
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4
Total Fitness Other 4
Fifth Third Bank Financial Services / Banking 1
Cleeng Technology / Software 1
Accenture Consulting Technology / Other 1

We have estimated the Net Promoter Score of Neenah Paper, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.