NCI Building Systems, Inc. is one of the largest manufacturers and marketers providing metal products for the non-residential construction industry in North America. The Company provides a broad range of products which can be used in repair, retrofit and new construction activities. The company operates business primary in three segments: metal coil coating, metal components and engineered building systems. The common stocks of the company are traded on NYSE under the symbol of NCS.
|Services||metal coil coating, metal components]], engineered building systems|
|Products||Prefabricated metal buildings & components|
|Key people||Norman Chambers (Chairman & CEO)|
|Total assets||US$ 0751.484 million (2013)|
|Total equity||US$ 0370.528 million (2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Metal Fabrications is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If NCI Building Systems, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of NCI Building Systems, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of NCI Building Systems, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.