Navistar International Corporation Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

1

Navistar International Corporation is an American holding company, that owns the manufacturer of International brand commercial trucks, IC Bus school and commercial buses, Workhorse brand chassis for motor homes and step vans, and is a private label designer and manufacturer of diesel engines for the pickup truck, van, and SUV markets. The company is also a provider of truck and diesel engine parts and service.

Headquartered in Lisle, Illinois, Navistar has 16,500 employees and a 2013 annual revenue of $10.775 billion. The company's products, parts, and services are sold through a network of nearly 1,000 dealer outlets in the United States, Canada, Brazil, and Mexico and more than 60 dealers in 90 countries throughout the world. The company also provides financing for its customers and distributors principally through its wholly owned subsidiary, Navistar Financial Corporation.

Quick facts about Navistar International Corporation

Key people

Troy A. Clarke, President, Chief Executive Officer Walter G. Borst, Executive Vice President, Chief Financial Officer Steven K. Covey, Senior Vice President, General Counsel & Chief Ethics Officer

Area served

North and South America Russia United Kingdom Greece Eastern Europe India Middle East China Singapore South Korea

Products

Trucks Buses and School buses, Diesel engines Chassis

Predecessor

International Harvester Company

Founded

1902; 115 years ago (1902)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Navistar International Corporation's estimated NPS of 1 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Capital Goods / Auto Manufacturing is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Navistar International Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Navistar International Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Navistar International Corporation

Company Industry Score
Cleeng Technology / Software 1
Fifth Third Bank Financial Services / Banking 1
Dish Telecommunications / Cable/TV service 1
Accenture Consulting Technology / Other 1
ESPN Consumer Brands / Entertainment 2
Morrisons Consumer Brands / Grocery 2
Mediacom Consumer Brands / Entertainment 2
Chase Financial Services / Banking -1
Vodafone Telecommunications / Wireless Carrier -1
CIGNA Insurance / Health and Life Insurance -1

We have estimated the Net Promoter Score of Navistar International Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.