Estimated Net Promoter Score is
Navios Maritime Holdings Inc., is a global, vertically integrated seaborne shipping and logistics company focused on the transport and transshipment of drybulk commodities including iron ore, coal and grain. Navios was created in 1954 by US Steel to transport iron ore to the US and Europe. Since then, Navios has diversified geographically and expanded the scope of its business activities such that Navios currently controls 49 vessels totaling approximately 5.1 million deadweight tons.
Navios is a public company listed on the New York Stock Exchange under the symbol “NYSE: NM”.
Navios South American Logistics Inc. –subsidiary of “Navios”- consists of a transshipment port/storage facility in Uruguay, an upriver port facility in Paraguay and a well-established barge and cabotage business for wet and dry products.
Navios maintains offices in Piraeus-Greece, New York City-USA, Montevideo-Uruguay, Antwerp-Belgium, Buenos Aires-Argentina and Asuncion-Paraguay. The Navios Group of companies includes Navios Maritime Partners, LP, listed on the NYSE under the symbol ‘NYSE: NMM’ and Navios Maritime Acquisition Corporation, listed on the NYSE under the symbol ‘NYSE: NNA’. As a total, Navios Group controls 99 vessels.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Marine Transportation is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Navios Maritime Partners LP sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Navios Maritime Partners LP with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
We have estimated the Net Promoter Score of Navios Maritime Partners LP based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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