Navigant Consulting, Inc. logo Navigant Consulting, Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is


Navigant is a specialized professional services firm.

Based in Chicago, Illinois, Navigant has nearly 50 offices across the United States, Canada, Europe, Middle East and Asia. 2016 revenues were $1.05 billion. The company has been listed among Forbes' Best Run Small Companies and Fortune's Fastest Growing Companies. The company's stock is a member of the S&P 400 index.

Quick facts about Navigant Consulting, Inc.

Headquarters Chicago, Illinois, US (Global)
Traded as NYSE: NCI S&P 600 Component
Revenue $1.05B (December 31, 2015 )
Industry Professional services

Net Promoter Score for Top Brands compared with Navigant Consulting, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Professional Services is 0.

Browse NPS benchmarks survey demo

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Navigant Consulting, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Navigant Consulting, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

Learn more

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Other companies with Net Promoter Score similar to Navigant Consulting, Inc.

We have estimated the Net Promoter Score of Navigant Consulting, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.