National Westminster Bank, commonly known as NatWest, is a large retail and commercial bank in the United Kingdom. It was established in 1968 by the merger of National Provincial Bank. Since 2000 it has been part of the Royal Bank of Scotland Group.
Traditionally considered one of the Big Four clearing banks, it has a large network of over 960 branches and 3,400 cash machines across Great Britain and offers 24-hour Actionline telephone and online banking services. Today it has more than 7.5 million personal customers and 850,000 small business accounts. In Ireland it operates through its Ulster Bank subsidiary.
|Key people||Sir Howard Davies, Chairman Ross McEwan, Chief Executive|
|Headquarters||135 Bishopsgate, London EC2M 3UR|
|Parent||Royal Bank of Scotland Group|
|Founded||1968; 49 years ago (1968)|
|Products||Banking and Insurance|
Yes, it is.
Net Promoter Score is a number from -100 from 100.
The industry average for Financial Services / Banking is 18.
Consider an example: If NatWest Personal Banking sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
Therefore, comparing the NPS score of NatWest Personal Banking with your own without any further context is not that useful.
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|NatWest Personal Banking||Financial Services / Banking||5|
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