Nationstar Mortgage Holdings Inc. was founded in 1994 and is headquartered in the Dallas, Texas area. Controlled by Fortress Investment Group LLC, Nationstar consists of Nationstar Mortgage, which provides servicing and originations for homeowners throughout the United States and Xome, which provides technology and data enhanced solutions to the real estate market and companies engaged in the origination and/or servicing of mortgage loans. Nationstar Mortgage has a servicing portfolio in excess of $473 billion and over 2.9 million customers and currently employs over 7,700 employees.
|Headquarters||Dallas, Texas, United States|
|Key people||Jay Bray (Chairman and CEO)|
|Parent||Fortress Investment Group|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Finance: Consumer Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Nationstar Mortgage Holdings Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Nationstar Mortgage Holdings Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Nationstar Mortgage Holdings Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.