The National Research University Higher School of Economics is one of the leading and largest universities in Russia.
The university specializes in economics, social sciences, mathematics, computer science, media communications and design. It has more than twenty departments, with its main campus located in Moscow and three additional campuses in St. Petersburg, Nizhniy Novgorod and Perm.
In October 2009, State University HSE received the status of a National Research University.
| Nickname | "Vyshka" (Russian: Вышка, "Highie", also literally watchtower) |
|---|---|
| Motto in English | "Not for the school but for life we study" |
| Motto | Latin: "Non Scholae Sed Vitae Discimus" |
| Colors | Brilliant Blue, Silver Gray |
| Affiliation | BRICS Universities League |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Education is 54.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If National Research University Higher School of Economics sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of National Research University Higher School of Economics with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
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