National Oilwell Varco is an American multinational corporation based in Greater Sharpstown, Houston, Texas. It is a leading worldwide provider of equipment and components used in oil and gas drilling and production operations, oilfield services, and supply chain integration services to the upstream oil and gas industry. The company conducts operations in more than 1,200 locations across six continents.
The Company's common stock is traded on the New York Stock Exchange under the symbol "NOV". The company operates through four reporting segments that were reorganized in 2014: Rig Systems, Rig Aftermarket, Completion and Production Solutions, and Wellbore Technologies.
Products include all the heavy hardware for oil well drilling as well as drilling instrumentation and controls and drilling power generation and control. A partial list of heavy hardware includes topdrives, rotarys, drawworks, derricks, BOPs, mud pumps, riser equipment, and complete drilling rigs. Products also include instruments and controls required on the rig floor for the drilling operation. This includes sophisticated electronics for precise control, such as the control system Cyberbase. NOV also produces control electronics for power generation and control of drilling motors and motor control centers for AC motor control.
| Key people | Chief Executive Officer: Clay C. Williams |
|---|---|
| Industry | Oilfield Services & Equipment |
| Products | Oilfield Products & Services |
| Traded as | NYSE: NOV S&P 500 Component |
| Total assets | US$31.484 Billion (FY 2012) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Oil and Gas Equipment, Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If National Oilwell Varco sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of National Oilwell Varco with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of National Oilwell Varco based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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