National Grid plc is a British multinational electricity and gas utility company headquartered in Warwick, United Kingdom. Its principal activities are in the United Kingdom and North Eastern United States.
National Grid has a primary listing on the London Stock Exchange, and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £40.4 billion on 23 September 2016, the twentieth largest of any company, with a primary listing on the London Stock Exchange. It has a secondary listing on the New York Stock Exchange.
|Key people||Sir Peter Gershon (Chairman) John Pettigrew (Chief Executive)|
|Products||Electricity transmission Gas distribution and transmission|
|Founded||1990; 27 years ago (1990) (London)|
|Headquarters||Warwick, United Kingdom|
|Revenue||£15,115 million (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Natural Gas Distribution is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If National Grid Transco, PLC sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of National Grid Transco, PLC with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of National Grid Transco, PLC based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.