Estimated Net Promoter Score is
National Fuel Gas Company is an integrated energy company with $6.2 billion in assets distributed among the following five operating segments: Exploration and Production. National Fuel Gas was incorporated in 1902 and is based in Williamsville, New York.
The Utility segment sells natural gas or provides natural gas transportation services to more than 732,000 customers through a local distribution system located in western New York and northwestern Pennsylvania. The Pipeline and Storage segment provides interstate natural gas transportation and storage services for affiliated and non-affiliated companies through an integrated system of 2,972 miles of pipeline and 31 underground natural gas storage fields. The Exploration and Production segment, headquartered in Houston, Texas, explores for, develops and produces natural gas and oil reserves in California, Kansas and the Appalachia Region. Seneca’s primary focus is now the Marcellus and Utica Shales in Pennsylvania, where the company controls 780,000 net prospective acres. The Energy Marketing segment markets natural gas to industrial, commercial, public authority and residential end users located in New York and Pennsylvania.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Oil / Gas Transmission is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If National Fuel Gas Company sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of National Fuel Gas Company with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of National Fuel Gas Company based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.