Nabors Industries Ltd. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

13

Nabors Industries Ltd., founded in 1968 as Anglo Energy, Ltd., and currently based in Hamilton, Bermuda, is an S&P 500 oil, natural gas and geothermal drilling contractor operating on land throughout the Americas, the Middle East, the Far East, and Africa. It also performs onshore well-servicing in North America, and provides rigs for offshore oil platform workover, and also for offshore drilling rig servicing. The company provides many support services for both offshore and onshore oil drilling and for well-servicing operations. The company has a charter fleet of 29 marine vessels for offshore operations. It also makes top drilling drives, directional drilling systems, equipment for rig instrumentation and for data collection, equipment for drill pipe handling, and software for rig reporting. As of 2006, the company owned 610 land workover and well-servicing rigs in the United States, and 190 rigs in Canada, as well as 48 oil platform rigs, 19 jackup barge rigs, and 5 barge rigs.

Its former Chief Executive Officer, Eugene M. Isenberg, graduated in 1950 from the University of Massachusetts Amherst, and the school's Isenberg School of Management is named in his honor.

Quick facts about Nabors Industries Ltd.

Headquarters

Hamilton, Bermuda (incorporation) Houston, Texas, U.S. (operational)

Key people

Anthony G. Petrello, President & CEO

Industry

Oil & Gas Drilling & Exploration

Traded as

NYSE: NBR S&P 400 Component

Net income

$141.7 million USD (2014)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Nabors Industries Ltd.'s estimated NPS of 13 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Energy / Oil & Gas Production is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Nabors Industries Ltd. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Nabors Industries Ltd. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Nabors Industries Ltd.

Company Industry Score
Netflix Consumer Brands / Entertainment 13
DirecTV Telecommunications / Cable/TV service 12
AXA Financial Services / Banking 12
MTV Consumer Brands / Entertainment 12
Liberty Mutual Insurance / Health and Life Insurance 14
KFC Consumer Brands / Fast Food 14
Lidl Consumer Brands / Grocery 14
Blockbuster on Demand Consumer Brands / Entertainment 11
Google Consumer Brands / Internet 11
KPN Telecommunications / Wireless Carrier 11

We have estimated the Net Promoter Score of Nabors Industries Ltd. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.