Estimated Net Promoter Score is
MTS Systems Corporation, incorporated in 1967, is a global supplier of test systems and industrial position sensors located in Eden Prairie, Minnesota, a southwest suburb of Minneapolis. The company provides mechanical test systems, material testing, fatigue testing and tensile testing services, as well as motion simulation systems and calibration services. Examples of MTS products include: hydraulic actuators,rolling road simulators, shaker tables and medical testing equipment.
The Company operates in two segments: the Test segment and the Sensors segment. During the fiscal year ended October 1, 2011, the Test and Sensors segments represented approximately 80% and 20% of the company's revenue, respectively. The Test segment provides testing solutions, including hardware, software and after market support. The Sensors segment products are used by industrial machinery and mobile equipment manufacturers to automate the operation of their products.
Products produced by this segment are used by customers in their development of products and certain applications to characterize the products' mechanical properties. MTS' test systems simulate forces and motions that customers' products are expected to encounter in use. A test system includes a load frame to hold the prototype specimen, a hydraulic pump or electro-mechanical power source, piston actuators to create the force or motion, and a computer controller with specialized software to coordinate the actuator movement and record and manipulate results. MTS' Test segment sells a variety of accessories and spare parts, along with services that include installation, calibration, maintenance, training and consulting. The Test segment has a range of customers in the United States of America, Europe and Asia, which respectively represent approximately 30%, 30% and 40% of total orders.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Industrial Machinery / Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If MTS Systems Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of MTS Systems Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of MTS Systems Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.