MSC Industrial Direct Co., Inc, through its subsidiaries, primarily, MSC Industrial Supply Co., is one of the largest industrial equipment distributors in the world. MSC is most famous for publishing "The Big Book", a catalog totaling over 3,000 pages detailing the company's products, which currently number over 1 million.
MSC was founded in 1941 as "Sid Tool, Inc.", by Sidney Jacobson, in New York's Little Italy. It originally sold cutting tools and accessories to New York City machine shops. The company later moved its headquarters to Plainview, NY, in 1970 Manhattan Supply Company was acquired and in 1998, moved to its current headquarters in Melville, New York. The company currently operates from five regional Customer Fulfillment Centers and 85 branch offices. On June 8, 2006, MSC completed the acquisition of J & L America, Inc., DBA, J & L Industrial Supply, a subsidiary of Kennametal for $349.5 million.
In 2013 the company opened its co-headquarters office in Davidson, North Carolina which is located in the Charlotte, North Carolina metropolitan area. The company has expanded to 750 employees at the co-headquarters, with 120 employees making the move to the Carolinas from the Melville office.
|Key people||Mitchell Jacobson, Chairman Erik Gershwind, CEO & President Jeff Kaczka, CFO Charles Bonomo, CIO|
|Headquarters||Melville, NY, Davidson, North Carolina|
|Industry||Industrial Equipment Wholesale|
|Traded as||NYSE: MSM S&P 400 Component|
|Revenue||$2.863 billion USD (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Wholesalers: Diversified is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If MSC Industrial Direct sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of MSC Industrial Direct with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of MSC Industrial Direct based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.