MSA Safety Incorporporated Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

5

Mine Safety Appliances, or MSA Safety Incorporated, is a maker of sophisticated safety products that help protect workers who may be exposed to a variety of hazardous conditions. The company’s product line includes gas monitoring and detection instruments, filter-type respirators, gas masks, breathing apparatus used by firefighters, thermal imaging cameras, firefighter helmets, ballistic body armor, military communications systems, a broad range of industrial head and fall protection products, and safety products for Do-It-Yourself consumers. Key markets include construction, military, fire service, chemical production, oil and gas, and general industry.

MSA is based in the Pittsburgh suburb of Cranberry. With help from Thomas Edison the company was formed in 1914 to develop a battery-powered cap lamp for miners to help prevent methane-related explosions caused by open flame lamps. Since the turn of the 21st Century, MSA has seen record sales. Only a small portion of the company's current products involve mining related products. The company’s competitors include Industrial Scientific Corporation, RAE Systems and Dräger.

Quick facts about MSA Safety Incorporporated

Products

SCBA Gas detector Hard hat Safety harness Respirator Thermal imaging camera

Headquarters

Cranberry Township, Pennsylvania

Traded as

NYSE: MSA S&P 400 Component

Key people

William M. Lambert, CEO

Revenue

US$1.1 billion (2014)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is MSA Safety Incorporporated's estimated NPS of 5 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Health Care / Industrial Specialties is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If MSA Safety Incorporporated sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of MSA Safety Incorporporated with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to MSA Safety Incorporporated

Company Industry Score
Disney TV Consumer Brands / Entertainment 5
Mastercard Financial Services / Credit cards 5
EE Telecommunications / Wireless Carrier 5
Freeview Telecommunications / Cable/TV service 5
Goldman Sachs Financial Services / Banking 5
Sprint Telecommunications / Wireless Carrier 5
NatWest Personal Banking Financial Services / Banking 5
Total Fitness Other 4
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4

We have estimated the Net Promoter Score of MSA Safety Incorporporated based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.