Motorola Solutions, Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

-9

Motorola Solutions, Inc. is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc., following the spinoff of the mobile phone division into Motorola Mobility in 2011. The company is headquartered in Chicago, Illinois.

Quick facts about Motorola Solutions, Inc.

Products

Two-way radios, radio systems, managed services and smart public safety applications

Founded

January 4, 2011; 6 years ago (January 4, 2011)

Key people

Greg Brown (Chairman and CEO)

Industry

Telecommunications equipment

Traded as

NYSE: MSI S&P 500 Component

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Motorola Solutions, Inc.'s estimated NPS of -9 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Radio And Television Broadcasting And Communications Equipment is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Motorola Solutions, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Motorola Solutions, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Motorola Solutions, Inc.

Company Industry Score
marks & spencer Consumer Brands / Grocery -10
McDonald's Consumer Brands / Fast Food -8
US Airways Travel and Hospitality / Airlines -8
Tesco Consumer Brands / Grocery -8
Amazon Prime Consumer Brands / Entertainment -11
Golomt Bank Financial Services / Banking -11
Ziggo Telecommunications / Other -11
Wells Fargo & Company Financial Services / Banking -12
Virgin Media Telecommunications / Cable/TV service -6
NatWest Business Banking Financial Services / Banking -6

We have estimated the Net Promoter Score of Motorola Solutions, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.