Estimated Net Promoter Score is
Monster.com is an employment website based in the United States which is owned and operated by Monster Worldwide, Inc. It was created in 1999 through the merger of The Monster Board. Monster is primarily used to help those seeking work to find job openings, for lower to mid-level employment, that match their skills and location.
Monster.com is one of the most trafficked employment websites in the United States as ranked by Alexa. In October 2010, Indeed.com passed Monster.com to become the largest job site in the United States. A provider of rankings of the amount of unique viewers per month—comScore Inc—in January 2013, ranks Monster.com third behind Indeed.com and Careerbuilder.com, which is not far behind Indeed.com. Monster.com is one of the largest job search engines in the world. In 2008, Monster had over a million job postings at any time and over 1 million resumes, in the database and over 63 million job seekers per month. The company has approximately 5,000 employees on its payroll in 36 countries.[when?] Monster is headquartered is in Weston, MA in the United States.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Professional Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Monster Worldwide, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Monster Worldwide, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
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We have estimated the Net Promoter Score of Monster Worldwide, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.