Mizuho Financial Group, Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

15

Mizuho Financial Group, Inc., abbreviated as MHFG, or simply called Mizuho, is a banking holding company headquartered in the Ōtemachi district of Chiyoda, Tokyo, Japan. The name "mizuho " literally means "abundant rice" in Japanese and "harvest" in the figurative sense.

It holds assets in excess of $1.6 trillion US dollars through its control of Mizuho Bank, Mizuho Corporate Bank, and other operating subsidiaries. The company's combined holdings form the second largest financial services group in Japan. Its banking businesses rank the third in Japan after Mitsubishi UFJ Financial Group and Sumitomo Mitsui Financial Group, and the 13th in the world by total assets as of June 2016. It is the 106th largest company in the world according to Forbes rankings Its shares have a primary listing on the Tokyo Stock Exchange.

Mizuho offers a range of financial services, including banking, securities, trust and asset management services, employing more than 56,000 people in 900 offices.

Quick facts about Mizuho Financial Group, Inc.

Products

Credit cards, consumer banking, corporate banking, investment banking, global wealth management, financial analysis, private equity

Subsidiaries

Mizuho Bank Mizuho Corporate Bank Mizuho Trust & Banking

Predecessors

Dai-Ichi Kangyo Bank Fuji Bank Industrial Bank of Japan

Traded as

TYO: 8411 OSE: 8411 NYSE: MFG TOPIX Core 30 Component

Headquarters

Marunouchi, Chiyoda, Tokyo, Japan

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Mizuho Financial Group, Inc.'s estimated NPS of 15 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Major Banks is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Mizuho Financial Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Mizuho Financial Group, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Mizuho Financial Group, Inc.

Company Industry Score
Lidl Consumer Brands / Grocery 14
KFC Consumer Brands / Fast Food 14
Liberty Mutual Insurance / Health and Life Insurance 14
AT&T Telecommunications / Cable/TV service 15
FlexiGroup Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
PNC Banks Financial Services / Banking 15
Mizuho Financial Group, Inc. Finance / Major Banks 15
Sainsburys Consumer Brands / Grocery 16
3 Mobile Telecommunications / Wireless Carrier 16
Morgan Stanley Financial Services / Banking 16

We have estimated the Net Promoter Score of Mizuho Financial Group, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.