MINDBODY, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

-8

MINDBODY Inc NASDAQ: MB was founded in 2001. It provides cloud-based business management software for the wellness services industry. MINDBODY serves about 35 million consumers located in over 130 countries and territories. It provides business management software and online scheduling platforms for over 58,000 health and wellness businesses globally. The company's clients include Bikram Yoga, and New York Health & Racquet Club.ClassPass is one MINDBODY's technology partners using MINDBODY's API to power the inventory on the ClassPass app. According to Institutional Venture Partners, MINDBODY is the largest global provider of online business management software to the beauty, health and wellness industry.

Quick facts about MINDBODY, Inc.

Owners

Institutional Venture Management XIII LLC (20.97%) Abdiel Capital Advisors LP (18.41%) Clear Bridge Investments LLC (7.16%) Cat Rock Capital Management (4.49%) Granahan Investment Management Inc/Ma (4.53%)

Products

MINDBODY for Business MINDBODY App MINDBODY for Corporate Wellness

Operating income

US$ (34,742,000) (2015) US$ (24,071,000) (2014)  (2015)

Headquarters

Broad Street, San Luis Obispo, California, United States

Total equity

US$ 105,783,000 (2015) US$(124,925,000) (2014)  (2015)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is MINDBODY, Inc.'s estimated NPS of -8 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / EDP Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If MINDBODY, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of MINDBODY, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to MINDBODY, Inc.

Company Industry Score
McDonald's Consumer Brands / Fast Food -8
Tesco Consumer Brands / Grocery -8
US Airways Travel and Hospitality / Airlines -8
marks & spencer Consumer Brands / Grocery -10
NatWest Business Banking Financial Services / Banking -6
Virgin Media Telecommunications / Cable/TV service -6
Amazon Prime Consumer Brands / Entertainment -11
Ziggo Telecommunications / Other -11
Golomt Bank Financial Services / Banking -11
Time Warner Telecommunications / Cable/TV service -5

We have estimated the Net Promoter Score of MINDBODY, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.