Meta Financial Group, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

-2

Meta Financial Group, Inc., is the holding company for MetaBank, a federally chartered savings bank, Member Federal Deposit Insurance Corporation. Headquartered in Sioux Falls, S.D., MetaBank operates in several segments within the Banking and Payments industries: MetaBank, its traditional retail banking operation; Meta Payment Systems, its electronic payments division; AFS/IBEX, its insurance premium financing division; and Refund Advantage, EPS Financial and Specialty Consumer Services, its tax-related financial solutions divisions.

MetaBank, the retail banking division, operates 10 retail branches in four market areas: Central Iowa; Storm Lake, Iowa; Brookings, S.D..; and Sioux Falls, S.D.. MetaBank offers traditional banking services designed to serve the needs of individual, agricultural and business depositors and borrowers.

Meta Payment Systems is a recognized leader in the prepaid card industry and provides innovative payment solutions delivered nationally in collaboration with market-leading partners. MPS focuses on offering specific product solutions in the following areas: prepaid cards, credit products, electronic funds transfer, Automated Teller Machine sponsorship and tax-related financial solutions.

Quick facts about Meta Financial Group, Inc.

Products

Consumer banking, commercial banking, credit cards, finance and insurance, mortgage loans, prepaid cards, ATM sponsorship, ACH origination

Founded

Storm Lake, Iowa United States (1954 (1954))

Headquarters

Sioux Falls, South Dakota, United States

Key people

J. Tyler Haahr (CEO)

Industry

Financial Services

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Meta Financial Group, Inc.'s estimated NPS of -2 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Savings Institutions is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Meta Financial Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Meta Financial Group, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Meta Financial Group, Inc.

Company Industry Score
Telfort Telecommunications / Wireless Carrier -3
Comcast Consumer Brands / Car Manufacturers -3
CIGNA Insurance / Health and Life Insurance -1
Chase Financial Services / Banking -1
Vodafone Telecommunications / Wireless Carrier -1
Ocado Consumer Brands / Grocery -4
Time Warner Telecommunications / Cable/TV service -5
Time Warner Cable Telecommunications / Cable/TV service -5
Sky Telecommunications / Cable/TV service -5
BBC Media / Cable/TV service -5

We have estimated the Net Promoter Score of Meta Financial Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.