Meridian Interstate Bancorp, Inc. was a registered mid-tier stock financial holding company for East Boston Savings Bank, which is a Massachusetts-chartered stock savings bank that was founded in 1848. The company delivers a wide range of deposit and loan products through the operation of the bank. Meridian Financial Services, Incorporated, a Massachusetts-chartered holding company, owned 59.5% of the Company’s common stock.
In July 2014, Meridian Interstate Bancorp consummated a second step stock conversion. MIB and its top tier holding company MFS ceased to exist and a new corporation, Meridian Bancorp, Inc. was established. Meridian Bancorp is fully public.
| Key people | Richard Gavegnano (Chairman&CEO) |
|---|---|
| Operating income | US$ 84.969 million (2012) |
| Net income | US$ 12.426 million (2012) |
| Total assets | US$ 2.278 billion (2012) |
| Headquarters | Peabody, Massachusetts |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Meridian Bancorp, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Meridian Bancorp, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Meridian Bancorp, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.