Mercury General logo Mercury General Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

5

Mercury Insurance Group is a multiple-line insurance organization offering personal automobile, homeowners, renters and business insurance. Founded in 1961 and headquartered in Los Angeles, Mercury has assets in excess of $4 billion, employs 4,500 people and has more than 8,000 independent agents in 11 states.

Mercury’s primary focus is auto and homeowners insurance, however, the company also writes personal liability policies, renters, service line protection, home systems protection, identity management protection and ride-hailing insurance.

Quick facts about Mercury General

Key people Gabe Tirador, CEO & President, George Joseph, Founder & Chairman
Headquarters 4484 Wilshire Boulevard Los Angeles, California
Traded as NYSE: MCY S&P 400 Component
Website www.mercuryinsurance.com
Operating income US$70.56 million (2015)

Net Promoter Score for Top Brands compared with Mercury General

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Insurance: Property and Casualty (Stock) is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Mercury General sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Mercury General with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Mercury General

We have estimated the Net Promoter Score of Mercury General based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.