Mercer is the world's largest human resources consulting firm. Headquartered in New York City, Mercer has more than 20,500 employees, is based in more than 40 countries, and operates internationally in more than 130 countries. Mercer is a subsidiary of global professional services firm Marsh & McLennan.
|Products||Human resource consulting services, including retirement, health & benefits, human capital, surveys & products, communication, investments, outsourcing, and mergers & acquisitions|
|Key people||Julio Portalatin (Chairman and CEO)|
|Headquarters||New York City, New York, U.S.|
|Number of locations||180 cities in 40 countries|
|Parent||Marsh & McLennan Companies|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Paper is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Mercer International Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Mercer International Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|DirecTV||Telecommunications / Cable/TV service||12|
|MTV||Consumer Brands / Entertainment||12|
|AXA||Financial Services / Banking||12|
|Showtime||Consumer Brands / Entertainment||11|
|KPN||Telecommunications / Wireless Carrier||11|
|Blockbuster on Demand||Consumer Brands / Entertainment||11|
|Consumer Brands / Internet||11|
|Netflix||Consumer Brands / Entertainment||13|
|TD Bank||Financial Services / Banking||10|
|Liberty Mutual||Insurance / Health and Life Insurance||14|
We have estimated the Net Promoter Score of Mercer International Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.