Melco International Development Limited, formerly The Macao Electric Lighting Company Limited, is one of the 100 oldest companies in Hong Kong. It was founded in 1910 and was among the first 100 companies established in Hong Kong. It was listed on the Hong Kong Stock Exchange in 1927. It engages in leisure, gambling and entertainment, technology, and property businesses in Hong Kong, Macau, and the Philippines.
The chairman of Melco is Lawrence Ho, the son of Dr. Stanley Ho, a Hong Kong and Macau billionaire.
In 2004, the company entered a joint venture with the Australian gaming company Crown Limited to establish Melco Crown Entertainment Limited. In 2011, Melco Crown acquired a 60% interest in Studio City Macau, a large-scale integrated resort project on Cotai, Macau.
|Formerly called||The Macao Electric Lighting Company Limited|
|Website||Melco International Development Limited|
|Headquarters||Hong Kong, People's Republic of China|
|Founded||1910; 107 years ago (1910)|
|Key people||Chairman: Mr. Lawrence Ho|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Hotels / Resorts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Melco Crown Entertainment Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Melco Crown Entertainment Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|NatWest Business Banking||Financial Services / Banking||-6|
|Ocado||Consumer Brands / Grocery||-4|
|Comcast||Consumer Brands / Car Manufacturers||-3|
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|US Airways||Travel and Hospitality / Airlines||-8|
We have estimated the Net Promoter Score of Melco Crown Entertainment Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.