Medidata Solutions, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

8

Medidata Solutions is an American-based global SaaS technology company that specializes in developing and marketing a cloud-based platform of applications and data analytics to address operations throughout clinical trials. The Medidata Clinical Cloud® platform is designed to improve clinical study design and planning through execution, management and reporting. Specific technology areas include protocol development, clinical site collaboration and management, randomization and trial supply management, capturing patient data through web forms, mobile health devices, laboratory reports and imaging systems, quality monitor management, safety event capture, and business analytics.

Headquartered in New York, New York, Medidata employs 1500+ people worldwide as of 2016. Medidata Solutions has a total of 11 offices with locations in the United States, the UK, Japan, China, South Korea and Singapore.

Medidata’s customers include pharmaceutical, biotechnology, medical device and diagnostic companies, academic and government institutions, contract research organizations and other life sciences organizations around the world that develop and bring medical therapies and products to market. The Medidata platform has been used by more than 600 customers around the world, supporting more than 10,000 clinical studies, 370,000 investigational sites and more than 2.7 million trial volunteers.

Quick facts about Medidata Solutions, Inc.

Products

Medidata Insights Medidata Designer Medidata Grants Manager Medidata CRO Contractor Medidata CTMS Medidata Balance Medidata Rave Medidata Patient Cloud Medidata TSDV Medidata SQM Medidata Rave Safety Gateway Medidata Coder iMedidata

Industry

Clinical development technology Computer software Software as a service

Key people

Tarek Sherif (CEO) Tarek Sherif (Chairman) Glen de Vries (President)

Founder

Glen de Vries Edward Ikeguchi, MD Tarek Sherif

Headquarters

350 Hudson Street, New York, NY, United States

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Medidata Solutions, Inc.'s estimated NPS of 8 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Software: Prepackaged Software is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Medidata Solutions, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Medidata Solutions, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
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Other companies with Net Promoter Score similar to Medidata Solutions, Inc.

Company Industry Score
Visa Financial Services / Credit cards 8
J.P. Morgan Financial Services / Banking 8
Allianz Financial Services / Banking 8
O2 Telecommunications / Wireless Carrier 7
Virgin Mobile UK Telecommunications / Wireless Carrier 7
Verizon Telecommunications / Cable/TV service 7
Lyft Travel and Hospitality / Car Rental 9
Yahoo! Consumer Brands / Internet 9
TD Bank Financial Services / Banking 10
Sprint Telecommunications / Wireless Carrier 5

We have estimated the Net Promoter Score of Medidata Solutions, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.