MeadWestvaco Corporation was an American packaging company based in Richmond, Virginia. It had approximately 23,000 employees. In February 2006, it moved its corporate headquarters to Richmond. In March 2008, the company announced a change to start using "MWV" as its brand, but the legal name of the company remains MeadWestvaco.
MeadWestvaco announced in January 2015 that it would form a combined $16 billion company with RockTenn to take on market leaders in the packaging industry in the US. The new company is titled WestRock.
|Key people||John A. Luke, Jr., Chairman & CEO James A. Buzzard, President E. Mark Rajkowski, CFO & Senior Vice President|
|Predecessor||The Mead Corporation Westvaco|
|Traded as||NYSE: MWV S&P 500 Component|
|Founded||January 2002 (2002-01)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Packaging, Containers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If MeadWestvaco sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of MeadWestvaco with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Discovery Channel||Consumer Brands / Entertainment||4|
|Super 8||Travel and Hospitality / Hotels||4|
|U.S. Bank||Financial Services / Banking||3|
|NatWest Personal Banking||Financial Services / Banking||5|
|Sprint||Telecommunications / Wireless Carrier||5|
|EE||Telecommunications / Wireless Carrier||5|
|Goldman Sachs||Financial Services / Banking||5|
|Freeview||Telecommunications / Cable/TV service||5|
|Mastercard||Financial Services / Credit cards||5|
We have estimated the Net Promoter Score of MeadWestvaco based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.