Estimated Net Promoter Score is
Materion Corp. is a multinational company specializing in high performance engineered materials emphasizing the qualities of strength, reliability, miniaturization and weight savings, thermal dissipation, electrical conductivity and reflectivity. It is particularly well known for its productions of beryllium and beryllium alloys.
The company’s engineered materials are used in the telecommunications, computer, automotive electronics, industrial components, aerospace, defense, and appliance industries. In March, 2017 Jugal K. Vijayvargiya was appointed President and Chief Executive Officer of Materion Corporation, replacing Richard J. Hipple, who had served in that position for 11 years. Vijayvargiya was also named a director of the corporation. A graduate of the Ohio State University, Vijayvargiya spent 26 years at Delphi Corporation in a variety of management positions. Hipple will become Executive Chairman.
Brush Engineered Materials Inc. changed its name to Materion Corporation on March 8, 2011, and now trades under the symbol MTRN.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Industrial Specialties is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Materion Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Materion Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Materion Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.