MasTec, Inc. is an American multinational infrastructure engineering and construction company based in Coral Gables, Florida. Limited to the engineering, building, installation, maintenance and upgrade of energy, utility and communications infrastructure, including electrical utility transmission and distribution, power generation, natural gas and petroleum pipelines, wireless, wireline and satellite communications, wind farms, solar farms and other renewable energy, industrial infrastructure and water and sewer systems. Its customers are primarily in the utility, communications and government industries. The company's core services are the engineering, building, installing, maintaining and upgrading of infrastructures.
The company was founded by Jorge Mas Canosa, father of current CEO Jose Mas, and it was listed on the NYSE in 1998. MasTec, Inc. is the second largest Hispanic-owned company in the United States, and has over 20,000 employees in North America.
|Products||Oil and natural gas pipelines, electricity generation, transmission and distribution, renewable energy, wireless and wireline communications, broadband|
|Industry||Heavy construction Engineering Project Management|
|Headquarters||Coral Gables, Florida, U.S.|
|Net income||US$ -79.11 million (2015)|
|Revenue||US$ 4.208 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Engineering, Construction is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If MasTec sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of MasTec with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of MasTec based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.