Markel Corporation logo Markel Corporation Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

10

Markel Corporation is a holding company for insurance, reinsurance, and investment operations around the world. Headquartered in Richmond, Virginia and founded in 1930, Markel reports its ongoing underwriting operations in three segments, and products originate from four insurance divisions and one reinsurance division. Through Markel Ventures, they allocate capital to invest in opportunities outside of insurance.

Quick facts about Markel Corporation

Key people Alan I. Kirshner, Executive Chairman Anthony F. Markel, Vice Chairman Steven A. Markel, Vice Chairman Thomas S. Gayner, Co-Chief Executive Officer Richard R. Whitt. III, Co-Chief Executive Officer F. Michael Crowley, President
Headquarters Richmond, Virginia, USA
Website www.markelcorp.com
Traded as NYSE: MKL
Industry Insurance

Net Promoter Score for Top Brands compared with Markel Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Property-Casualty Insurers is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Markel Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Markel Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Markel Corporation

We have estimated the Net Promoter Score of Markel Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.