Manulife Financial Corp logo Manulife Financial Corp Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

9

Manulife or Manulife Financial is a Canadian insurance company and financial services provider, with its corporate headquarters in Toronto, Ontario, Canada. The company operates in Canada and Asia as "Manulife" and in the United States primarily through its John Hancock Financial division. As of December 2015, the company employed approximately 34,000 people and had 63,000 agents under contract, and has $935 billion CAD in assets under management and administration. Manulife services over 20 million customers worldwide.

Manulife is the largest insurance company in Canada and the 28th largest fund manager in the world based on worldwide institutional Assets Under Management.

Manulife Bank of Canada is a wholly owned subsidiary of Manulife.

Quick facts about Manulife Financial Corp

Products Asset management, Commercial banking, Commercial Mortgages, Consumer banking, Group benefits, Insurance, Investments, Mutual funds, Private banking, Real estate, Real estate, Reinsurance, Securities, Underwriting, Wealth Management
Key people Donald Guloien, President and Chief Executive Officer Richard DeWolfe, Chairman of the Board of Directors
Subsidiaries John Hancock Financial Manulife Asset Management Manulife Bank of Canada
Number of employees 34,000 employees and 63,000 agents (2015)
Traded as TSX: MFC NYSE: MFC SEHK: 945 PSE: MFC

Net Promoter Score for Top Brands compared with Manulife Financial Corp

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Life Insurance is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Manulife Financial Corp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Manulife Financial Corp with your own without any further context is not that useful.

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Other companies with Net Promoter Score similar to Manulife Financial Corp

We have estimated the Net Promoter Score of Manulife Financial Corp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.