Manulife or Manulife Financial is a Canadian insurance company and financial services provider, with its corporate headquarters in Toronto, Ontario, Canada. The company operates in Canada and Asia as "Manulife" and in the United States primarily through its John Hancock Financial division. As of December 2015, the company employed approximately 34,000 people and had 63,000 agents under contract, and has $935 billion CAD in assets under management and administration. Manulife services over 20 million customers worldwide.
Manulife is the largest insurance company in Canada and the 28th largest fund manager in the world based on worldwide institutional Assets Under Management.
Manulife Bank of Canada is a wholly owned subsidiary of Manulife.
| Products | Asset management, Commercial banking, Commercial Mortgages, Consumer banking, Group benefits, Insurance, Investments, Mutual funds, Private banking, Real estate, Real estate, Reinsurance, Securities, Underwriting, Wealth Management |
|---|---|
| Key people | Donald Guloien, President and Chief Executive Officer Richard DeWolfe, Chairman of the Board of Directors |
| Subsidiaries | John Hancock Financial Manulife Asset Management Manulife Bank of Canada |
| Number of employees | 34,000 employees and 63,000 agents (2015) |
| Traded as | TSX: MFC NYSE: MFC SEHK: 945 PSE: MFC |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Life Insurance is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Manulife Financial Corp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Manulife Financial Corp with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Manulife Financial Corp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.