Macquarie Telecom Net Promoter Score 2021 Benchmarks

Last known Net Promoter Score is

76

Macquarie Telecom Group Limited - Macquarie Telecom is a managed hosting and telecommunications company. It has offices in Sydney, Melbourne, Canberra, Brisbane and Perth. It owns and operates several data centers.

Macquarie Telecom was founded in July 1992 shortly after telecommunication deregulation in Australia. The company was listed on the Australian Securities Exchange in 1999.

The company's continued focus on providing a great customer experience is core to its service offering and differentiation. Net Promoter Score is the measure of customer loyalty that is assessed on a scale of -100 to +100, where a score of greater than +50 is excellent.

As announced on 15 March 2017 as part of the recent ASX announcement, Macquarie’s net promoter score is +66 for Q2 FY17 – the Australian leading NPS.

Quick facts about Macquarie Telecom

Products

Data Networks IP VPN Solutions Metro Ethernet ADSL2+ Business Broadband Business Hosting Managed Hosting Dedicated Servers Server Virtualization Data Centres Colocation VoIP & Voice Fixed Line Business Phones Business Mobiles

Key people

David Tudehope, CEO Aidan Tudehope, Managing Director, Macquarie Government Peter James, Chairman Brent Henley, Chief Financial Officer

Industry

Telecommunications, Data Centers, Cloud Computing, Colocation, Cyber Security

Website

https://macquarietelecomgroup.com/

Founded

Sydney, Australia, 1992

Technology / Other companies with similar Net Promoter Score

Company Score
Macquarie Telecom 76
LCN.com Ltd 72
Commensus 65
Liquid Web 64
Nutanix 92
RagingWire 59
Securly 48
Xerox 41
Cisco 38
Accenture Consulting 1

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Macquarie Telecom's NPS of 76 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Other is 56.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Macquarie Telecom sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Macquarie Telecom with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

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We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Macquarie Telecom

Company Industry Score
Macquarie Telecom Technology / Other 76
Springleaf Holdings (LEAF) Financial Services / Credit cards 76
ADAR IT Technology / Hardware 75
Gusto Service Providers (B2B) 75
Cornerstone Credit Union League Financial Services / Brokerage and investments 75
Bonobos Consumer Brands / Retail/E-tail 75
UKFast Technology / Software 75
USAA Financial Services / Banking 75
Guaranteed Rate, Inc. Financial Services / Other 77
Balboa Capital Financial Services / Banking 77

Net Promoter Score benchmark sources

Score Date Source
56 2015-08-05 http://www.macquarietelecom.com/resources/blog/21/08/2015/why-investors-will-start-asking-companies-for-their-net-promoter-score/
55 2015-05-01 http://www.linkedin.com/pulse/innovation-customer-care-why-nps-changing-how-changed-tudehope

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