Macquarie Infrastructure Corporation LLC owns, operates and invests in a diversified group of infrastructure businesses. Macquarie Infrastructure Corporation's business consists of the largest network of fixed-base operations in the United States, the largest bulk storage terminal business in the U.S., a gas production and distribution business, and a controlling interest in two district energy businesses. The company is headquartered in New York City.
|Key people||John Roberts (Chairman) James Hooke (President & CEO) Liam Stewart (CFO)|
|Headquarters||125 West 55th Street New York, New York, United_States|
|Industry||Aerospace Bulk Liquid Storage Hydronics Oil and gas|
|Total equity||US$655.0 million (FY 2012)|
|Revenue||US$1.03 billion (FY 2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Oil Refining / Marketing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Macquarie Infrastructure Company sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Macquarie Infrastructure Company with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Macquarie Infrastructure Company based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.