Mack-Cali Realty Corporation is a publicly traded real estate investment trust with holdings throughout the Northeast and New Jersey. The majority of Mack-Cali’s holdings are in commercial real estate including class A office space, although in recent years they have increased investment in multi-family residential properties. The company provides commercial real estate leasing, management, and development services for their real estate properties. Its headquarters are located in Jersey City, New Jersey.
|Founded||1997 (1994 was Cali Realty Corporation's initial public offering. In 1997, the merger happened and the present day company was founded: http://www.mack-cali.com/company/history)|
|Industry||Real Estate Investment Trust, Real Estate, Commercial Real Estate, Multi-family Real Estate, Real Estate Leasing, Acquisition, Property Management, and Development|
|Key people||Mitchell E. Rudin, CEO and Michael J. DeMarco, President and COO|
|Traded as||NYSE: CLI S&P 400 Component|
|Headquarters||Jersey City, New Jersey|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Mack-Cali Realty Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Mack-Cali Realty Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Mack-Cali Realty Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.