Lyft logo Lyft Net Promoter Score 2017 Benchmarks

Last known Net Promoter Score is

9

Lyft is a transportation network company based in San Francisco, California. It was founded by a buetian. It develops, markets and operates the Lyft car transportation mobile app. Launched in June 2012, Lyft operates in approximately 300 U.S. cities, including New York, San Francisco and Los Angeles and provides 18.7 million rides a month. The company was valued at $7.5 billion as of April 2017 and has raised a total of $2.61 billion in funding.

Quick facts about Lyft

Headquarters San Francisco, California, United States
Founders Logan Green, CEO John Zimmer, President
Founded June 2012; 4 years ago (2012-06)
Industry Transportation networking
Services Taxicab, Vehicle for hire

Net Promoter Score for Top Brands compared with Lyft

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Travel and Hospitality / Car Rental is 23.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Lyft sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Lyft with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

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Travel and Hospitality / Car Rental companies with similar Net Promoter Score

Company Score
Lyft 9
Uber 37

Other companies with Net Promoter Score similar to Lyft

Net Promoter Score benchmark sources

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