Luminant is a Texas-based electric utility. It is a wholly owned subsidiary of Energy Future Holdings Corporation. Luminant's operations include electricity generation and wholesaling, mining, construction, and development. The company has capacity for the generation of 18,300 megawatts of electricity in 20 power plants spread across Texas, of which 2,300 MW come from nuclear power generated at the company's Comanche Peak Nuclear Power Plant, 5,800 MW from coal-fired power plants, and the remainder from natural gas-fired plants. Luminant is also a major purchaser of wind power.
Luminant also owns and operates three of the five largest coal mines in Texas: the Beckville Strip, the Three Oaks Mine, and the Oak Hill Strip. The Beckville Mine was mined out in the fall of 2015 and the three drag lines were moved to other mines. The Oak Hill Mine will cease operation in December of 2016. In December of 2016 77 miners were laid-off due to the closures. The company extracted over fourteen million short tons of coal from those three mines in 2007.
|Products||Electricity generation Electricity distribution Mining Construction|
|Founded||Dallas, Texas, USA|
|Headquarters||Dallas, Texas, USA|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Internet Service Provider is 30.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Luminet sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Luminet with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Luminet based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.