JDS Uniphase Corporation was a company that designed and manufactured products for optical communications networks, communications test and measurement equipment, lasers, optical solutions for authentication and decorative applications, and other custom optics. It was headquartered in Milpitas, California. It was formerly known as JDS Uniphase, prior to a rebranding of its corporate image on September 14, 2005. The legal entity was called JDS Uniphase Corporation, but more commonly called JDSU. On August 2015, JDSU split into two different companies: Viavi Solutions and Lumentum Holdings.
|Products||Communications test and measurement equipment; optical communications components, modules, and subsystems. Lasers used for biotechnology, semiconductor manufacturing, and materials processing. Thin film coatings, components, and assemblies used to manage light for displays, instrumentation, office automation, and aerospace/defense. Optical solutions for brand protection and document authentication; and decorative coatings for brand enhancement and differentiation|
|Key people||Thomas H. Waechter (CEO, President and Director) David W. Vellequette (CFO)|
|Number of locations||80 offices, serving customers in more than 160 countries|
|Industry||Optical products and broadband communications|
|Predecessor||JDS Fitel Uniphase Corporation (1999)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Lumentum Holdings Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Lumentum Holdings Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Lumentum Holdings Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.