Lowell Corporation is a manufacturing company based in West Boylston, Massachusetts. The company was originally based in Worcester, Massachusetts and called the Lowell Wrench Company.
Lowell Corporation produces ratchet wrenches and other hand tools used for High Line and Pipeline Utility installation and repair. Lowell also makes ratchets as handles and clutches for inclusion in original industrial and commercial equipment. Through its Porter-Ferguson division, Lowell Corp. also produces portable hydraulic units and repair clamps for the automotive body and frame repair industry.
|Products||Ratchets and other hand tools for High Line and Pipeline Utility installation and repair, ratchets as handles and clutches for original equipment manufacture; Portable Hydraulic Units with attachments for Automotive body and frame repair, Clamps and accessories for auto body and frame repair|
|Headquarters||65 Hartwell Street, West Boylston, Massachusetts|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Financial Services / Other is 60.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Lowell Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Lowell Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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