Lockheed Martin is an American global aerospace, defense, security and advanced technologies company with worldwide interests. It was formed by the merger of Lockheed Corporation with Martin Marietta in March 1995. It is headquartered in Bethesda, Maryland, in the Washington, DC, area. Lockheed Martin employs 126,000 people worldwide. Marillyn Hewson is the current President and Chief Executive Officer.
Lockheed Martin is one of the largest companies in the aerospace, defense, security, and technologies industry. It is the world's largest defense contractor based on revenue for fiscal year 2014. In 2013, 78% of Lockheed Martin's revenues came from military sales; it topped the list of US federal government contractors and received nearly 10% of the funds paid out by the Pentagon. In 2009 US government contracts accounted for $38.4 billion.
Lockheed Martin operates in five business segments: Aeronautics, Information Systems & Global Solutions, Missiles and Fire Control, Rotary and Mission Systems, and Space Systems. The company has received the Collier Trophy six times, including in 2001 for being part of developing the X-35/F-35B LiftFan Propulsion System, and most recently in 2006 for leading the team that developed the F-22 Raptor fighter jet. Lockheed Martin is currently developing the F-35 Lightning II and leads the international supply chain, leads the team for the development and implementation of technology solutions for the new USAF Space Fence command module. The company also invests in healthcare systems, renewable energy systems, intelligent energy distribution and compact nuclear fusion.
|Subsidiaries||Lockheed Martin Aerospace Systems Integration Corporation Lockheed Martin Australia Pty Limited Lockheed Martin Canada Inc. Lockheed Martin Desktop Solutions, Inc. Lockheed Martin Engine Investments, LLC Lockheed Martin Global, Inc. Lockheed Martin Integrated Systems, Inc. Lockheed Martin Integrated Technology, LLC Lockheed Martin International Service Corporation Lockheed Martin Investments Inc. Lockheed Martin Logistics Management, Inc. Lockheed Martin Operations Support, Inc. Lockheed Martin Services, Inc. Lockheed Martin Space Alliance Company Lockheed Martin UK Ampthill Limited Lockheed Martin UK Limited Lockheed Martin BTS Limited QTC Holdings Inc. Sandia Corporation Sikorsky Aircraft Corporation|
|Products||ATC Systems Ballistic Missiles Precision-guided munitions Missile Defense Elements Directed-energy weapons Combat Systems Littoral combat ships Armoured fighting vehicles Combat aircraft Military Support Aircraft Robotic Systems Radar Technologies Electronic Warfare Systems Multi-Function Sensor Systems Satellites Atlas V Launch Vehicles Spacecraft ICT Solutions and Software Energy Management and Storage Systems|
|Industry||Aerospace, Defense, Information Security and Advanced Technologies|
|Traded as||NYSE: LMT S&P 100 Component S&P 500 Component|
|Key people||Marillyn A. Hewson (CEO, Chairman, President)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Aerospace and Defense is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Lockheed Martin sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Lockheed Martin with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Lockheed Martin based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.