Liquid Web logo Liquid Web Net Promoter Score 2018 Benchmarks

Last known Net Promoter Score is

64

Liquid Web, Inc. is a privately held provider of web hosting services based in Lansing, Michigan, United States. The company also has locations in Ann Arbor, MI, Phoenix, AZ, and Amsterdam, NL. They provide dedicated servers, virtual private servers servers, and a wide range of additional hosting products and services.

As of 2015, Liquid Web employs around 451 technicians and has been on the Inc. 5000 list of the fastest-growing, privately owned US companies for nine years in a row, from 2007 to 2015.

Quick facts about Liquid Web

Founded Lansing, Michigan, The United States (July 29, 1998 (1998-07-29))
Industry Web Hosting Dedicated server Virtual private server
Headquarters Lansing, Michigan, The United States
Number of locations 3 Datacenters in The United States
Website www.liquidweb.com

Net Promoter Score for Top Brands compared with Liquid Web

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Other is 54.



Browse NPS benchmarks

Customer.guru survey demo

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Liquid Web sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Liquid Web with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

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Technology / Other companies with similar Net Promoter Score

Other companies with Net Promoter Score similar to Liquid Web

Net Promoter Score benchmark sources

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