Liberty Global plc logo Liberty Global plc Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

2

Liberty Global plc is an American international telecommunications and television company. It was formed in 2005 by the merger of the international arm of Liberty Media and UGC. Liberty Global is the largest broadband internet service provider outside the US.

Liberty Global had an annual revenue of $18.3 billion in 2015, with operations in 30 countries and 47,000 employees by 2016. Its cable services pass 55.8 million homes, with 28.6 million customers or 59 million RGUs. In 2016, Liberty Global was ranked 88th on the Forbes World's Most Innovative Companies list.

Quick facts about Liberty Global plc

Key people John C. Malone (Chairman) Michael Fries (President and CEO) Balan Nair (Chief Technology Officer) Charlie Bracken (Chief Financial Officer)
Traded as NASDAQ: LBTYA NASDAQ: LBTYB NASDAQ: LBTYK NASDAQ-100 Components (LBTYA and LBTYK) LiLAC Group NASDAQ: LILA and NASDAQ: LILAK
Products Broadband internet, cable television, telephony, mobile, direct-broadcast satellite
Founded 2005 in Douglas County, Colorado, United States
Industry Telecommunications Media

Net Promoter Score for Top Brands compared with Liberty Global plc

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Television Services is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Liberty Global plc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Liberty Global plc with your own without any further context is not that useful.

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Other companies with Net Promoter Score similar to Liberty Global plc

We have estimated the Net Promoter Score of Liberty Global plc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.