LGI Homes, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

15

LGI Homes is a Texas-based builder of housing developments, with its development projects mostly focused in the southwestern region of the United States. According to Builder Magazine, LGI Homes is the 15th largest home builder in the United States. In 2013, the company announced that they would be expanding to the southeast, and that plans to develop new home communities in Florida and Georgia were in place. The company began building houses in the Houston area in 2003.

Total revenue for LGI Homes in 2011 was $86 million, a 49% increase from the prior year, while end totals for 2012 show 1,062 homes sold and $149 million in revenues, with a 58% increase over 2011. LGI Homes closed 1,617 homes in 2013 and 3,404 in 2015.

LGI Homes began publicly trading shares of their company on November 7, 2013. The share price of the initial 9 million shares rose from $11 per share to $12.26 by market closing, an increase of 11%. According to LGI Homes CEO Eric Lipar, the company plans to use the $90 million they raised to grow their company even more, with plans to expand particularly in major Texas markets.

Quick facts about LGI Homes, Inc.

Key people

Thomas Lipar, Founder Eric Lipar, CEO Mike Snider, President

Traded as

NASDAQ: LGIH S&P 600 Component

Headquarters

The Woodlands, Texas, U.S.

Revenue

$383 million (2014)

Industry

Construction

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is LGI Homes, Inc.'s estimated NPS of 15 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Capital Goods / Homebuilding is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If LGI Homes, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of LGI Homes, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to LGI Homes, Inc.

Company Industry Score
AT&T Telecommunications / Cable/TV service 15
HBO Consumer Brands / Entertainment 15
FlexiGroup Financial Services / Banking 15
PNC Banks Financial Services / Banking 15
Lidl Consumer Brands / Grocery 14
Liberty Mutual Insurance / Health and Life Insurance 14
KFC Consumer Brands / Fast Food 14
Sainsburys Consumer Brands / Grocery 16
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Morgan Stanley Financial Services / Banking 16

We have estimated the Net Promoter Score of LGI Homes, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.