Lennox International Inc. is an intercontinental company. Through its subsidiaries, it is a provider of climate control products for the heating, ventilation, air conditioning, and refrigeration markets around the world. The Company was founded in 1895, in Marshalltown, Iowa, by Dave Lennox, the owner of a machine repair business for railroads. He designed and patented a riveted steel coal-fired furnace, which led to numerous advancements in heating, cooling and climate control solutions. The company was sold in 1904 to DW Norris who managed the company until his death in 1949, following which ownership devolved to his descendants who continued to hold a prominent position in the company in the following decades.
Today the company is focused on three core businesses: Residential Heating and Cooling, Commercial Heating and Cooling, and Refrigeration. The company headquarters are in Richardson, Texas, near Dallas.
In 1971 the small, nonprofitable gas cylinder business of Lennox Industries was sold to Worthington Industries, marking its first diversification step.
|Number of employees||10,000 as of February 4, 2016 per 10K|
|Headquarters||Richardson, Texas, United States|
|Traded as||NYSE: LII S&P 400 Component|
|Industry||General Building Materials|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Industrial Machinery is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Lennox International sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Lennox International with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Lennox International based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.