Lear Corporation Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

16

Lear Corporation headquartered in Southfield, Michigan, United States of America, is a Fortune 500 company, engaged in the business of manufacturing and distribution of automotive seating and electrical distribution systems. As of 2014, the company had 221 manufacturing facilities in 36 countries around the globe, staffed by 113,401 employees. They recorded an aggregate global sales of US$16.2 billion in 2013. Lear has two major divisions: the seating business segment and the electrical business segment.

Quick facts about Lear Corporation

Key people

Matthew J. Simoncini, President, Chief Executive Officer and Director; Terry Larkin, Executive Vice President, Business Development and General Counsel

Headquarters

Southfield, Michigan, United States of America

Services

Supplier of automotive seating and electrical

Traded as

NYSE: LEA Russell 2500 Component

Founded

Detroit, Michigan (1917 (1917))

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Lear Corporation's estimated NPS of 16 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Capital Goods / Auto Parts:O.E.M. is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Lear Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Lear Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Lear Corporation

Company Industry Score
Morgan Stanley Financial Services / Banking 16
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Sainsburys Consumer Brands / Grocery 16
PNC Banks Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
FlexiGroup Financial Services / Banking 15
AT&T Telecommunications / Cable/TV service 15
TSB Bank Financial Services / Banking 17
Sprite Consumer Brands / FMCG 17
Starz Consumer Brands / Entertainment 17

We have estimated the Net Promoter Score of Lear Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.