LCN.com Ltd Net Promoter Score 2020 Benchmarks

Last known Net Promoter Score is

72

LCN.com is a hosting company located in Stevenage, Hertfordshire, England specialising in web hosting, domain names, cloud hosting and SSL certificates. The company is one of the largest organically grown web host and domain providers in the UK.

Quick facts about LCN.com Ltd

Headquarters

Stevenage, Hertfordshire, England

Industry

Information Technology

Website

www.lcn.com

Founder

Mark Boost

Founded

1999

Technology / Other companies with similar Net Promoter Score

Company Score
LCN.com Ltd 72
Macquarie Telecom 76
Commensus 65
Liquid Web 64
RagingWire 59
Nutanix 92
Securly 48
Xerox 41
Cisco 38
Accenture Consulting 1

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is LCN.com Ltd's NPS of 72 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Other is 56.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If LCN.com Ltd sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of LCN.com Ltd with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to LCN.com Ltd

Company Industry Score
LCN.com Ltd Technology / Other 72
Wallsall Manor Hospital Healthcare / Hospitals and Care institutions 72
Maplin Consumer Brands / Electronics 72
Asus (Routers) Technology / Hardware 72
Synology Telecommunications / Other 72
Masergy Communications Technology / Software 71
Minted Consumer Brands / Retail/E-tail 71
Westfield Health Insurance / Health and Life Insurance 71
Roku Consumer Brands / Entertainment 71
Career Partners International Service Providers (B2B) 73

Net Promoter Score benchmark sources

Score Date Source
72 2015-11-05 https://www.lcn.com/support

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