Lampin Corporation is a Massachusetts-based, critical component manufacturer and assembler of right angle gear drives, spur gear and mechanical assemblies. It is an ITAR-compliant and ISO 9001:2008 certified business, serving the aerospace, medical, optical, semiconductor and high-tech industries. Lampin engineers custom solutions, offers design review, supply chain and inventory management services. Lampin is 100 percent employee-owned.
|Products||Right Angle Gear Drives Spur Gear Drives Mechanical Assemblies Spiral Bevel Gear Drives|
|Key people||Scott Rossiter (Chairman of the Board) William DiBenedetto (President)|
|Services||Precision manufacturing, assembly, and services|
|Founded||Ashland, Massachusetts USA (1964 (1964))|
|Industry||Precision Manufacturing and Engineering|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Manufacturing is 52.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Lampin sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Lampin with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Lampin based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.