Lam Research Corporation is an American corporation that engages in the design, manufacture, marketing, and service of semiconductor processing equipment used in the fabrication of integrated circuits. Its products are used primarily in front-end wafer processing, which involves the steps that create the active components of semiconductor devices, and for related manufacturing markets such as for microelectromechanical systems.
Lam Research was founded in 1980 by Dr. David K. Lam and is headquartered in Fremont, California, in the Silicon Valley.
|Key people||Martin Anstice, CEO and President Stephen G. Newberry, Chairman of the Board|
|Revenue||US$ 5,259.312 million (2015) US$ 4,607.309 million (2014)|
|Total assets||US$ 9,364.648 million (2015) US$ 7,993.306 million (2014)|
|Total equity||US$ 5,103.144 million (2015) US$ 5,029.735 million (2014)|
|Operating income||US$ 788.039 million (2015) US$ 677.669 million (2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Semiconductors and Other Electronic Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Lam Research sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Lam Research with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Lam Research based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.