Estimated Net Promoter Score is
Lakeland Industries Inc. is an international protective clothing provider. Its key products include disposable protective clothing, chemical protective suits, fire fighting and heat protective apparel, etc. Its customers are mainly industrial companies and governments from 40 foreign countries including Brazil, China, European Community, Canada and the United States. The company was founded in 1982 and is based in Ronkonkoma, New York. Lakeland has served companies from over 16 industries. Additionally, it is a vendor to federal, state and local governments, such as the United States Department of Defense, United States Department of Homeland Security and the Centers for Disease Control.
The company sells its products through a network of over 1,200 North American safety products distributors. Apart from disposable protective clothing, its products also include reusable woven garments, high visibility clothing, glove and sleeves. The competitors of the company include S&P 500 companies such as DuPont, Kimberly Clark and Honeywell.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care / Industrial Specialties is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Lakeland Industries, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Lakeland Industries, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Lakeland Industries, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.