Ladenburg Thalmann Financial Services, a NYSE MKT-listed company, is a diversified financial services company with two primary business lines: one is independent brokerage and advisory, and the other is investment banking and capital markets. More specifically, the company is engaged in investment banking, equity research, institutional sales and trading, independent brokerage and advisory services, asset management services and trust services through its principal subsidiaries, Ladenburg Thalmann & Co. Inc., Securities America, Investacorp, Inc., Triad Advisors, Inc., Ladenburg Thalmann Asset Management Inc. and Premier Trust, Inc. It is based in Miami, Florida.
Ladenburg Thalmann Financial Services is part of the Russell 3000 Index. Its business model is that of a diversified financial services institution which pairs the recurring revenues of the independent brokerage and advisory businesses with the more volatile, but potentially highly lucrative, capital markets and investment banking business. The Company has over 2,700 financial advisors with approximately $75 billion in client assets.
|Products||Investment banking brokerage and advisory services asset management|
|Key people||Phillip Frost, Chairman Richard J. Lampen (CEO)|
|Founded||New York City, New York, United States (1876)|
|Headquarters||Miami, Florida, United States|
|Revenue||$651.1 million USD (FY 2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Investment Bankers / Brokers / Service is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ladenburg Thalmann Financial Services Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ladenburg Thalmann Financial Services Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
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We have estimated the Net Promoter Score of Ladenburg Thalmann Financial Services Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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