People Ready, based in Tacoma, Washington, is an American temporary employment agency that specializes in day labor for construction industry, and light industry. People Ready is part of TrueBlue which also includes CLP, Spartan Staffing, Plane Techs, and Centerline Drivers. TrueBlue is a public company, NYSE: TBI.
Founded in 1989 in Kent, Washington by Glenn Welstad and two partners, People Ready has approximately 600 locations in all 50 U.S. states and Canada.
|Number of employees||2,900 (2004) 600,000 temporary employees to jobs in construction, manufacturing, hospitality services, landscaping, warehousing, retail and more.|
|Key people||Robert J. (Bob) Sullivan, Chairman Steve Cooper, CEO and Director|
|Products||Temporary workers for manual day labor|
|Traded as||NYSE: TBI S&P 600 Component|
|Headquarters||Tacoma, Washington, U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Service Providers (B2B) is 70.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Labor Finders sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Labor Finders with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Starbucks||Consumer Brands / Fast Food||77|
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|Pizza Hut||Consumer Brands / Fast Food||78|
We have estimated the Net Promoter Score of Labor Finders based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.